Privacy Policy

As part of our commitment to compliance with the Australian Privacy Principles (APP), The Good Crowd requests that you review the following information regarding how we collect, use, store, and disclose your personal and sensitive information in connection with your potential or actual work placements. By signing where indicated, you acknowledge your understanding and acceptance of this information.

Abstract Design Element
Collection of Personal and Sensitive Information

We may collect personal or sensitive information about you when:

  • You complete one of our registration forms or provide any additional information related to your application.
  • We receive a reference about you.
  • We obtain results from inquiries we make with your former employers, work colleagues, professional associations, or registration bodies.
  • We receive results from any competency assessments, medical tests, or background checks (including credit and criminal record checks).
  • We receive any complaints or other information from or about you in the workplace.
  • We obtain information related to any insurance investigations, legal matters, disciplinary actions, inquests, or inquiries involving you.
  • We receive details of any workplace incidents in which you are involved.
  • We gather information from publicly available sources.
  • You provide us with any additional information about yourself.
Use of Personal and Sensitive Information

Your personal and sensitive information may be used for purposes such as:

  • Your actual or potential work placements.
  • Career guidance and management.
  • Conducting performance appraisals and assessing your professional prospects.
  • Any required competency assessments or medical evaluations.
  • Identifying and addressing your training needs.
  • Informing you about work opportunities, events, or training sessions via direct mail, email, or SMS.
  • Workplace rehabilitation efforts.
  • Managing and resolving any complaints, inquiries, or investigations involving you.
  • Processing insurance claims or proposals requiring disclosure of personal or sensitive information.
  • Conducting criminal reference checks and other background verifications, including credit checks where legally permitted.
  • Business research, development, systems testing, and operational improvements to enhance our services to you.
  • Direct marketing communications.
Disclosure of Personal and Sensitive Information

Your personal and sensitive information may be disclosed to:

  • Potential and actual employers, clients of The Good Crowd, and trusted third parties (which may be located outside Australia).
  • Employees and potential employers in Australia and other regions where The Good Crowd operates.
  • Referees.
  • External providers of online training and induction programs (e.g., OH&S inductions) and background check services (e.g., criminal and credit history checks).
  • Third-party service providers assisting in database management, storage, and marketing communications (some of whom may be based outside Australia, including the USA and Canada). These providers will only use your information for the purposes of providing services to The Good Crowd and will not use it for any other purpose.
  • Insurers.
  • Professional associations or registration bodies with a valid interest in the disclosure of your information.
  • Workers compensation bodies.
  • Any legally entitled party requesting the information.
Failure to Provide Information

If you choose not to provide us with the requested information:

  • We may be unable to find suitable work opportunities for you.
  • We may be unable to place you in a work position.
Additional Information in Our Privacy Policy

Our Privacy Policy, available on our website (www.thegoodcrowd.com.au), contains further details on:

  • The types of information we collect and how we manage it.
  • Your rights to access and correct your personal and sensitive information.
  • The process for lodging complaints about privacy breaches and how we handle such complaints.
  • Updates and amendments to our Privacy Policy. Any changes will be reflected in the most recent version available on our website.
Management and Security of Personal Information

We are committed to protecting the privacy of your information. We take reasonable steps to safeguard your personal information from misuse, interference, loss, unauthorized access, modification, or disclosure. This includes:

  • Storing data securely in electronic and paper-based systems with controlled access.
  • Implementing measures to ensure data security, including encryption and secure facilities.
  • Retaining personal information only as long as necessary for legal and business purposes. When no longer needed, we securely destroy or de-identify the information.
Accuracy and Updating of Information

To ensure accuracy, The Good Crowd regularly updates personal information. If your details change, please notify us. If you have an online profile with us, you may update your information through your account. You may also request corrections by contacting our Privacy Officer.

Access and Correction Requests

You may request access to or correction of your personal information by submitting a written request to our Privacy Officer. If access is denied, we will provide a written explanation and outline the process for escalation.

Enquiries & Complaints

For privacy-related enquiries, requests to access, correct, or delete your personal information, or to lodge complaints regarding privacy breaches, contact our Privacy Officer:

We will acknowledge receipt of complaints within 10 business days and aim to resolve them within 30 business days. If unresolved, you may escalate the matter to the Office of the Australian Information Commissioner (OAIC).

Feedback

We welcome feedback to improve our privacy practices. You can submit feedback via our website’s Contact Us section. Any submitted feedback becomes the property of The Good Crowd and may be used for marketing or service improvements.
The Good Crowd – Empowering Careers, Protecting Privacy.